CANCELLATION POLICY

**Grace Period and Late Fees** Punctuality is essential for scheduled appointments. A grace period of five minutes is permitted; thereafter, late fees will be applied to your remaining balance, starting at $15. If you're running more than five minutes late please text us so we can inform you if you need to reschedule. After 9 minutes failure to arrive within this grace period will result in the cancellation of your service(s), necessitating a rescheduling at your convenience. Please note that the deposit will not be transferred in this case. It is encouraged to communicate any delays upon arrival. If you find that you are exceeding the five-minute mark without prior notification, it is advisable not to continue your commute. Please understand that waiting does not guarantee the provision of your scheduled service(s). **Cancellations and Rescheduling** Cancellations or reschedules made within 24 hours of the appointment, including same-day changes, will result in the forfeiture of the deposit. Deposits may only be transferred if the appointment is rescheduled more than 24 hours in advance and are transferable one time only. No CALL/NO SHOW will be charged 100% of their appointment total. Payment failure will result in being banned